Return & Refund Policy

At Appsevn, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund policy to ensure a smooth and hassle-free process.

Returns

  1. Eligibility for Returns:

    • You have 30 days from the date of delivery to return your items for a full refund or exchange.
    • To be eligible for a return, items must be in their original condition—unused, unworn, and with all tags and packaging intact.
    • Personalized or custom items cannot be returned unless they are defective or damaged upon arrival.

  2. Non-Returnable Items:

    • Gift cards or downloadable software
    • Opened or used products (unless defective)
    • Products marked as “final sale”

  3. Return Process:

    • To initiate a return, please contact our customer support team at [email protected] or through our Contact Us page.
    • Include your order number, a description of the item(s) you wish to return, and the reason for the return.
    • You will be provided with return instructions and a return authorization (RMA) number.
    • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

  4. Return Shipping Costs:

    • Free Returns: We offer free returns on all eligible items within the U.S. for exchanges or store credit.
    • For international returns, customers are responsible for the return shipping costs unless the item was defective or incorrect.

Refunds

  1. Refund Processing:

    • Refunds will be issued to the original payment method used during checkout.
    • Once your return is received and processed, we will notify you via email, and your refund will typically be processed within 5-7 business days.
    • Please note that it may take additional time for your bank or payment provider to post the refund to your account.

  2. Partial Refunds:

    • If items are returned in a condition that differs from the original (e.g., damaged, missing tags, or packaging), a partial refund may be issued at our discretion.

  3. Exchanges:

    • If you would like to exchange an item, please contact us within 30 days of receiving your order. If the item is still in stock, we will process the exchange. If the item is out of stock, we will offer a refund instead.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and photos of the damage or defect.
  • We will provide you with a return label and either send you a replacement or issue a full refund for the damaged product.

Late or Missing Refunds

  • If you have not received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, please contact us at [email protected], and we will be happy to assist.

Cancellations

  • Orders can only be canceled if they have not been processed or shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order has shipped, it cannot be canceled, but you can return it once received.

We want you to shop with confidence at Appsevn. If you have any questions or concerns about our return and refund process, please do not hesitate to reach out to us at [email protected].

Thank you for choosing Appsevn!